AI Operations Associate

AI Operations Associate at telli (F24)

€65K - €85K EUR • 0.10% - 0.30%

About telli

telli was founded in 2024. We were part of the YC Fall ‘24 batch. In the last couple of months, we’ve grown to 6-figure ARR and raised a $3.6M seed from investors including Cherry Ventures, Y Combinator, and great strategic angels

about us

At telli, we're building the first AI-native phone system. Since launching last year at Y Combinator , we've grown >$2M in annualized revenue with a team of only 12 people. Today, most B2C companies fail in their customer communication not because they don't care, but because they can't keep up. The sheer volume of calls forces them to outsource to poor-quality external call centers or have their internal teams spend hours on repetitive, easy calls. With telli, our customers now rely on AI voice agents that handle their repetitive calls, freeing human agents to focus on what matters - talking to customers when it counts. The result: higher efficiency, happier teams, and better customer experiences. We've seen firsthand that legacy phone systems are not designed for an AI-first world. That is why we are building the first AI-native phone system that lets B2C companies manage both their human and AI teams on one platform. Our founding team knows this problem inside-out, having managed a 150-person call center before. We know how painful and expensive scaling phone operations can be for companies. There is a lot of work ahead. The opportunity is massive. We are ending an era of poor-quality external call centers.

your mission

This is a pivotal hire for telli and a career-defining role for a true builder. Your mission: architect our company’s AI-native operating system from first principles. You won’t be running old playbooks; you will be building the intelligent engine designed for one purpose: to deliver a flawless customer experience that scales us to $100M ARR.

what you’ll be responsible for

Master the entire customer lifecycle, from designing a seamless onboarding process to driving expansion and renewal, always striving for world-class customer experiences

Design, implement, and scale core business processes with an automation-first mindset, using tools like n8n or Zapier to ensure we operate with maximum efficiency

Systematically gather, analyze, and champion customer feedback to the founders and our engineering team, directly influencing our product roadmap and identifying new growth opportunities

Collaborate closely with engineering to define and improve the internal tools we need to scale effectively and serve our customers better

As a foundational member, you will play a key role in defining the culture, processes, and structure of our operations team

what makes you a great fit

you are a world-class operator with experience in building and scaling businesses, whether in a hyper-growth startup or your own venture

you’re tech-savvy (or have a semi-technical background) and curious about how AI agent products work

you are customer obsessed and have a business sense to understand problems, pain points and needs of our customers

you have experience in and are enthusiastic about leading initiatives end-to-end

you’re are hands-on and not afraid of doing unglamorous work

you love solving problems and figuring things out on your own

you’re a strong communicator in both German and English

you want to work on-site 5 days a week in Berlin

you may not make a good fit if…

you need detailed instructions and shy away from taking responsibility

you lack experience with automation/AI tools or basic technical understanding

you're only interested in high-level "strategic" work

you don't enjoy direct customer interaction or thriving in dynamic environments

you prefer working remotely

you prefer working with minimal collaboration

you avoid hands-on, practical work

you want to work a 9-5 job

Technology

our tech stack includes TypeScript, React, TanStack, Node, Python, Postgres as well as Temporal.io and Pipecat. But more than familiarity with any specific technology, we value a customer-centric approach and ability to ship end-to-end features.